Your privacy is our priority. This document transparently explains how atm8 collects, uses, stores, and protects your personal data — in line with our commitment to the safety and trust of every member.
Every decision we make regarding members' personal data is guided by these six core principles — to ensure your information remains safe and handled with the utmost integrity.
All personal and financial data transmitted between your device and atm8's servers is protected with 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
Atm8 has never and will never sell, rent, or distribute members' personal data to any third party for marketing or commercial purposes without the explicit consent of the member concerned.
We only collect data that is strictly necessary to provide our services — no excess data, no unnecessary monitoring. Data minimization is at the core of how we operate.
Atm8 is committed to being transparent about how your data is used. You can always find out what data we hold, what it is used for, and who it is shared with — simply ask our team.
You have the right to access, correct, delete, or object to the processing of your personal data at any time. The atm8 privacy team is ready to help you exercise these rights with ease.
Member personal data is stored on secure servers with strict access controls. Only authorised staff with a legitimate need may access member data — and every access is automatically logged.
This Privacy Policy describes how atm8 ("we", "Platform") collects, uses, discloses, and protects your personal information when you use our online entertainment platform at atm8.onl and related mobile applications.
We understand that privacy is a matter of great importance to Malaysian users. As such, we take a serious approach to protecting your information and ensuring it is managed in a responsible, transparent manner that complies with all applicable legal requirements, including Malaysia's Personal Data Protection Act 2010 (PDPA).
By accessing or using the atm8 platform, you agree to the collection and use of information as described in this policy. If you do not agree, please stop using the platform and contact us to close your account.
Atm8 collects various categories of information to provide a secure, fair, and seamless service to our members. The following are the types of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number | Identity verification (KYC), legal compliance |
| Contact Data | Email address, phone number | Account communications, customer support |
| Financial Data | Bank account number, bank name, transaction records | Processing deposits and withdrawals |
| Technical Data | IP address, device type, web browser, OS | Account security, fraud detection |
| Usage Data | Game records, betting history, active session time | Platform improvements, responsible gaming |
| Communication Data | Support chat logs, emails sent to atm8 | Service records, complaint resolutions |
Atm8 does not collect sensitive data such as health information, religious beliefs, or sexual orientation unless required by law or with your explicit consent. We do not store full credit/debit card details — only the essential information required for payment processing.
The personal data we collect is used solely for legitimate purposes consistent with the reasons stated at the time of collection. The primary uses of your data are as follows:
Atm8 does not sell or rent your personal data to any third party. However, in certain limited situations, we may share your information with the following parties:
We affirm that atm8 has never and will never sell, exchange, or share members' personal data with any party for third-party marketing purposes without your explicit consent. This is our unwavering commitment.
We implement a range of technical and organizational security measures to protect your personal data from unauthorized access, loss, or damage:
While we take all reasonable steps to protect your data, no system can guarantee 100% security. We encourage members to also play their part in keeping their accounts secure by using strong passwords and not sharing their login credentials.
Atm8 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage. The types of cookies we use:
You can manage cookie settings through your web browser preferences. Disabling certain cookies may affect some platform features, but will not prevent you from using the core features of atm8.
Atm8 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. General retention period guidelines are as follows:
Once the applicable retention period has expired, your personal data will be deleted or converted to an anonymised format in a secure and irreversible manner.
As an atm8 member, you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of receiving your request.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Log in to your account or contact our support team to make changes.
In certain situations, you have the right to request the deletion of your personal data. Please note that we may need to retain certain data to fulfil our legal obligations.
You have the right to object to the processing of your personal data for specific purposes, such as direct marketing. Requests to opt out of marketing communications can be made at any time.
You have the right to receive your personal data in a machine-readable format and transfer it to another service provider if needed, subject to applicable technical limitations.
In certain circumstances, you may request that we restrict how we process your data while awaiting the resolution of a dispute or request.
In operating the atm8 platform, your personal data may be transferred to and processed in countries other than Malaysia, primarily for server storage, payment processing, and technical support purposes.
When your data is transferred outside Malaysia, atm8 ensures that such transfers are carried out with adequate safeguards, including:
The atm8 platform is intended for individuals aged 18 and above only. We do not knowingly collect or process personal data of children under the age of 18.
If we discover that we have inadvertently collected personal data from someone under the age of 18, we will immediately take the necessary steps to delete that data and close the account involved. Parents or guardians who suspect their child has registered on the atm8 platform may contact us at [email protected] for immediate action.
The atm8 platform may occasionally contain links to third-party websites, such as game provider sites or regulatory bodies. atm8's Privacy Policy does not apply to those third-party websites.
We encourage you to read the privacy policies of any third-party websites you visit. atm8 is not responsible for the privacy practices or content of third-party websites.
Atm8 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or the services we offer.
When we make significant changes to this policy, we will notify you via:
The "Last Updated" date at the top of this document will always reflect the latest version of this policy. Your continued use of the atm8 platform after any changes take effect will be considered your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to the atm8 privacy team through the following channels:
Available 24 hours a day, 7 days a week via the live chat button within the atm8 platform. The fastest way to get an immediate response.
Send your privacy enquiries to [email protected] — we aim to respond within 48 business hours.
We are committed to addressing every privacy concern seriously and as promptly as possible. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.